I have always had this burning question in the back of mind, “Why do we Print?” Aren’t we supposed be working in Paperless offices by now?
We all imagine offices of the future to be a place of efficiency, sustainability, a collaborative setting where computers support our daily print routines and processes. But in reality, being human, your environment or what you are exposed to, quickly determines your print behaviour.
Efficiency, the buzzword in any company is all about working smart, not hard. Making the most of your time and effort, whilst staying productive.
Most people are looking for ways to become more efficient in their everyday tasks. Earlier, all you needed was a basic computer, telephone and perhaps a fax machine to get through the items on your to-do list. Whereas now, this won’t give you the edge to make you more efficient and thus, you won’t be one step ahead of your competition.
The term Workflow is often an unknown in any organisation, big or small. Why is it an unknown? Or should we be asking ourselves, why aren’t organisations challenging this unknown?
What is a workflow and how should it run you may ask? A Workflow is there to Optimise Business Processes. Optimisation will inherently increase productivity, while adhering to your organisation’s document control policies and security. The ultimate goal should be to make your organisation efficient and sustainable by transforming traditional printed documents into digital form, using a workflow and document management software.
Well, it may “already be happening in my business” you may say and yes, it probably is, but in many forms, either manually, physically or digitally. The key question to ask is how effective, flexible and agile is your workflow on your everyday business tasks?
Purchasing a printer or copier may be one of the most daunting tasks one would need to carry out for the organisation. Often, these big monstrous car-like contraptions all look the same, just with a different name and often with an alpha numerical that is more like a formula to an intergalactic mineral. Be that as it may, purchasing a copier/printer is quite important and there are a few things to consider before leaping into the commitment of procuring it.
In today’s business culture, a company’s ability to provide top notch customer satisfaction and support can only go as far as it’s ability to exceed the expectations of it’s clients, as customers of today are more knowledgeable and have higher expectation than before. There are many facets that go into having a top notch plan for managing customer expectations, however the worst thing a business can do is under deliver on what was promised or drop the ball when resolving problems in a timely manner.
Below are our top 5 tips on delivering on Customer Managed Print Expectations:
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