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Service Level Agreement

10 tips for Business Owners & CEO’s about Total Cost of Ownership

By Efficient, Green Office, Innovation, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Automation, Office Printing, Office Solutions, Print Environment, Printing Costs, Reduce Printing, Service Level Agreement, TCO No Comments

Companies’ investment of R1.5 million on 4 Devices, could have potentially been R350k!

You really need to know and understand the rules of engagement of the Office Automation and Asset Financing World, as being aware of the details can possibly save you millions!

In our world and our interaction with clients, we have accepted that the printing and print related contracts, are placed at the bottom of the food chain.  As specialist in our field, we believe that C levels in businesses should be aware of what’s going on. This information is not always filtered through the correct channels of the organisation, to ensure that contracts and pricing are properly reviewed, before it is signed.

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Overcharge: What No One Is Talking About

By CPC, CPP, Efficient, Green Office, Hardware Solutions, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Automation, Office Printing, Print Assessment, Print Environment, Service Level Agreement, TCO No Comments

The expectation to deliver on an effective and efficient print environment for customers is becoming more and more important, whether it is a big corporate business with almost 3 000 assets to keep track of, or a small church down the road relying on one device to do the job. No matter your business size, you will most likely need to invest in a reliable partner to manage your devices and office automation space.

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By investing in a partnership, you trust that the prices and terms presented to you are market-related and that the solution offering is a bargain because that is what the sales representative has told you…. right?

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Do you know if your contracts are up to scratch?

By Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Automation, Service Level Agreement No Comments

It is imperative for businesses today to work in an optimal environment to increase efficiency. Office automation is one area in which a business can reduce costs and increase productivity significantly, provided you do your homework. Office Automation is critical for many businesses and because you are replacing many devices such as scanners, printers and multifunctional devices, the partner you choose becomes even more important.

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4 Ways to Simplify Your IT Infrastructure

By Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Automation, Office Solutions, Service Level Agreement, TCO, Vendor Management No Comments

According to Gartner, by 2020, 80% of IT infrastructure modernisation projects will fall short of cost saving targets because of an inability to simplify and address unnecessary complexity.

To be able to address this complexity, and meet cost savings targets in today’s competitive commercial landscape, businesses need to adapt to best practice. In IT Infrastructure, this means that it is crucial that I&O (Infrastructure and Operations) leaders have clear strategies in place for current and future business’ operations.

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Defining Managed Print Services: 3 Easy Principles

By Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Automation, Office Printing, Office Solutions, Print Assessment, Print Environment, Printing Industry, Reduce Printing, Reporting, Service Level Agreement, TCO, Vendor Management No Comments

When it comes to sustainable solution based offerings to businesses, the in-vogue term used in the print industry is “Managed Print Services (MPS)”. This term has come to be loosely used and not quite defined, causing confusion not only among decision makers in the consumer market but also within the industry suppliers themselves.

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So, what is Managed Print Services?  It is not uncommon to hear of a business saying that they have an MPS Strategy in place and yet when one delves a bit deeper into the actual service in place, there are gaps found in the solution.

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