The print environment can often find itself in an inefficient state due to business processes that take too long to realise the required results. Printing makes up a big part of any business operation and if a printer is down and users can’t print, IT must ensure quick resolution to keep downtime to a minimum.
An SLA (Service Level Agreement) for a print device is offered by a third party to your business at a rate that is determined by the running cost of the printer. You will pay a predetermined cost per page (CPP) which includes items/responsibilities for the upkeep of the device (replacement of additional parts and toners/cartridges).
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