Talking and thinking about print is not exciting to most, and bringing up a conversation about your home or office printer at a dinner party would surely be social suicide. But let’s try to understand this and why we humans don’t get excited by print.
A long time ago, when very few people could read and write and books were not readily available, a young 15th century German, Johannes Gutenberg, was cited as the inventor of mass printing. Through his technological contribution, his method of printing quickly spread through the world and the mass printing of books began. Some would say Gutenberg’s printing process helped the world to learn how to read and write, scientists were able to publish their discoveries and people around the world started to connect through news and events.
Why do we spend hours of time meticulously preparing a perfect report for clients? Because this is a beneficial tool and your client will be able to see their results through regular reporting.
Monthly reporting is a good time to see where you are, versus where you intend to be. When a client gets to look at what they’ve accomplished last month, they get a clearer picture of whether they’re reaching their business goals.
Efficiency, the buzzword in any company is all about working smart, not hard. Making the most of your time and effort, whilst staying productive.
Most people are looking for ways to become more efficient in their everyday tasks. Earlier, all you needed was a basic computer, telephone and perhaps a fax machine to get through the items on your to-do list. Whereas now, this won’t give you the edge to make you more efficient and thus, you won’t be one step ahead of your competition.
Being in a company that specialises in Managed Print Services (MPS) means that I spend a lot of time speaking to Customer and potential Customer IT Managers, Financial Managers and Facilities Managers about their office automation environments. Not the most exciting topic, I agree, but one of those that needs to be discussed for a business to run smoothly (have you ever seen what happens to an employee when their printer does not work? It’s usually not a pretty sight and has been the punchline of many entertaining television commercials).
No single conversation is ever the same but there is one recurring theme that comes up time and again, that is when the question arises, “…so Mr/Mrs Customer, do you want to have a Managed Print Service or an Office Automation Solution?” The response I get without fail is, “but we already have a Managed Print Service”. The unfortunate reality is that although most vendors sell their solutions as MPS solutions, they are in-fact not MPS solutions, but the customer is none the wiser.
So, I thought it would be helpful to Customers to have some guideline metrics to check just how much of an MPS service they do have in place. We have therefor put together a set of questions (MPS Scorecard) that should help achieve this, I hope you find it useful.
Vendor Management is not just about sourcing suppliers with cheapest price for products or services, it’s about more than that, it is about streamlining processes for heightened efficiencies, initiating and developing relationships with providers of goods and services to ensure that the agreements made are mutually beneficial for both parties.
Below are the top 4 functions of a Vendor Manager and why you should trust them:
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