Purchasing a printer or copier may be one of the most daunting tasks one would need to carry out for the organisation. Often, these big monstrous car-like contraptions all look the same, just with a different name and often with an alpha numerical that is more like a formula to an intergalactic mineral. Be that as it may, purchasing a copier/printer is quite important and there are a few things to consider before leaping into the commitment of procuring it.
In today’s business culture, a company’s ability to provide top notch customer satisfaction and support can only go as far as it’s ability to exceed the expectations of it’s clients, as customers of today are more knowledgeable and have higher expectation than before. There are many facets that go into having a top notch plan for managing customer expectations, however the worst thing a business can do is under deliver on what was promised or drop the ball when resolving problems in a timely manner.
Below are our top 5 tips on delivering on Customer Managed Print Expectations:
We live in the age of technology, with that said, ask many companies what they spend on their print environment and you will be surprised by how few companies really know. To make matters worse, we have found that many companies do not know how many devices they have and the location of those devices. This creates a major risk within the business as it leads to costs being unmanaged. Just to clear up any confusion, when I say “Print Environment”, I am referring to all printer and copiers that a company is making use of.
Research has shown that implementing software tools to manage printing can reduce paper usage by up to 20%. The most effective print management software tools can be broken down in the following functions:
Device Management Software – Applications that facilitate proactive monitoring of devices within the print fleet (i.e. toner low alerts, maintenance required, page counts, etc.)
Print Management Software – Applications that facilitate the management of users by means of rules-based printing, such as default mono / double-sided printing. This will also facilitate a follow-me solution, where a user can authenticate at any device on any site.
Signing copier contracts can be a daunting task for first time buyers.
Below are our top 5 tips on what to look out for:
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