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Green Office

Aug 23
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How Does Your Managed Print Service Stack Up?

By Device Management Software, Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Print Management Software

Being in a company that specialises in Managed Print Services (MPS) means that I spend a lot of time speaking to Customer and potential Customer IT Managers, Financial Managers and Facilities Managers about their office automation environments.  Not the most exciting topic, I agree, but one of those that needs to be discussed for a business to run smoothly (have you ever seen what happens to an employee when their printer does not work?  It’s usually not a pretty sight and has been the punchline of many entertaining television commercials).

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No single conversation is ever the same but there is one recurring theme that comes up time and again, that is when the question arises, “…so Mr/Mrs Customer, do you want to have a Managed Print Service or an Office Automation Solution?”  The response I get without fail is, “but we already have a Managed Print Service”.  The unfortunate reality is that although most vendors sell their solutions as MPS solutions, they are in-fact not MPS solutions, but the customer is none the wiser.  

So, I thought it would be helpful to Customers to have some guideline metrics to check just how much of an MPS service they do have in place. We have therefor put together a set of questions (MPS Scorecard) that should help achieve this, I hope you find it useful.

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Aug 11
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Printing and the POPI Act, What You Need to Know

By Device Management Software, Efficient, Green Office, Office Printing, POPI Act, Print Environment, Print Management Software, Printing Industry

According to South African Law, everyone has the right to privacy (Section 14 of Constitution of South Africa, 1996).  The right to privacy includes a right to protection against the unlawful collection, retention, dissemination and use of personal information.  What does this mean in the World of Printing?  It means pages printed with personal information need to be controlled, but how do you do this?

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Aug 11
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VENDOR MANAGEMENT JOURNEY – Reasons to Trust The Vendor Manager

By Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Printing, Print Environment, Reporting, Vendor Management

Vendor Management is not just about sourcing suppliers with cheapest price for products or services, it’s about more than that, it is about streamlining processes for heightened efficiencies, initiating and developing relationships with providers of goods and services to ensure that the agreements made are mutually beneficial for both parties. 

Vendor Managers

Below are the top 4 functions of a Vendor Manager and why you should trust them:

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Aug 11
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When Purchasing Printers and Copiers, What Should You Consider?

By Efficient, Green Office, Hardware Solutions, Office Automation, Office Printing, Office Solutions, Print Environment, Printing Costs, TCO

Purchasing a printer or copier may be one of the most daunting tasks one would need to carry out for the organisation.  Often, these big monstrous car-like contraptions all look the same, just with a different name and often with an alpha numerical that is more like a formula to an intergalactic mineral.  Be that as it may, purchasing a copier/printer is quite important and there are a few things to consider before leaping into the commitment of procuring it.  

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Aug 11
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5 Tips to Deliver on Customer Managed Print Expectations

By Efficient, Green Office, Managed Print, Managed Print Environments, Managed Print Expectations, Managed Print Services, Managed Print Solutions, MPS, Office Printing, Office Solutions, Print Environment, Reporting

In today’s business culture, a company’s ability to provide top notch customer satisfaction and support can only go as far as it’s ability to exceed the expectations of it’s clients, as customers of today are more knowledgeable and have higher expectation than before. There are many facets that go into having a top notch plan for managing customer expectations, however the worst thing a business can do is under deliver on what was promised or drop the ball when resolving problems in a timely manner.

Managed Print Expectations

Below are our top 5 tips on delivering on Customer Managed Print Expectations:

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