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I Dont Like My IT Manager, Do I Really Need Him or Her?

So, you aren’t the biggest fan of the person running your IT department. What do you do?
First of all, it’s helpful to fully understand his/her role.


What is the role of an IT Manager?
An IT Manager is mainly responsible for planning, coordinating and directing any activities that relate to the computer and information systems of a company. This includes an organisation’s hardware, software and network (as well as their installation and maintenance). 

IT Managers supervise the setting up of work stations, the linking of the necessary hardware and the loading of required software onto each computer. They are responsible for working with any computer and technological problems in an office, and are expected to keep all the company’s technology and tools running smoothly so that employees in different areas can do their jobs as efficiently as possible. 

IT Managers also play a crucial role in ensuring the security of the company’s electronic data. They see to it that the network’s data security systems are up to date and that everyone in the company follows the correct security procedures when logging into their respective accounts. 

They keep themselves updated on new technology so that the company’s network is equipped with the most current security systems. They create and maintain passwords, lockout programs and other security precautions. They also give network accounts and passwords to users when needed.

IT managers direct the work of software developers, computer systems analysts, information security analysts and other IT professionals. Like the conductor of an orchestra, they see to it that all the firm’s information technology and computer systems work in harmony with each other.

Now that you understand the role a little better, here’s what to look for in an IT Manager (since it sounds like you’re probably looking for a new one):

  1. The correct qualifications (this should include a Networking Certificate, Microsoft Certificate, Project Management experience and certification, as well as a Computer Science certificate)
  2. Other broad skill-sets include: Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Data Centre Management, Developing Budgets, Coordination, Strategic Planning and Quality Management
  3. Self-management is very important, as they are generally left to do their own thing, so they need to be independent. They also need to be able to deal with stress well and be a great all-rounder when it comes to IT Infrastructure
  4. IT Managers don’t always need to understand the application layer (ERP/CRM/Multimedia or Accounting Software), because that’s not their role. They shouldn’t get involved, as their only responsibility is to support the application layer. This is the infrastructure that the application relies on, whether it’s a fixed server or a cloud environment.

Other skills that IT Managers need include:
People Management, Project Management, Operations Management, Network Management and Administration, IT Security & Infrastructure, Windows Operating System General Use, Information Technology Infrastructure Library (ITIL) and SQL.


You’ve now probably realised that having an IT Manager is quite important, so what should your new and improved IT Manager be earning?

An easy way to benchmark the pay grade is by looking at the amount of users on the active directory.

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Now that you know what the the purpose and value of an IT Manager is, you can now begin to understand why it is crucial for any business to have one (whether they are in-house or outsourced). It is crucial that I&O (Infrastructure and Operations) leaders have clear strategies in place for current and future business’ operations. Read more about the 4 Ways you can Simplify Your IT Infrastructure.

Are you interested to see how your IT Infrastructure stands up to the Industry standards, if so click on the below tab to request a IT Health Check. 

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