It is always important to optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services.
Below are the reasons why clients don’t let go:
- Vendor Relations
Clients have existing relationships with vendors and rightly so. They worked together inevitably for a lengthy period and have entrenched themselves as part of the client to align with business standards, maintain responsibilities and SLA’s. Their ability to be flexible for the client is viewed as loyalty and commitment to the business.
However, when a client embarks on the “Print Solution Journey”, majority of them, through our assessment and findings, do not know or really understand their printing costs. Management of the vendors is paramount to ensure that the “ignorance is bliss” factor does not play on vendor relations.
- Contractual Obligations
Vendor contracts, is a genuine consideration when acquiring a client. The option of managing the vendors through 3rd party management, will possibly be contested by the existing vendors. The argument here is that they would have a direct contract with the client and not with the management party.
However, contracts are assignable, should you have the support of the client, to attain the objective you both set out to achieve.
- Vendor Management Misunderstood
Through the proposal process, the client is made aware of the outcomes of the vendor management approach. In theory, the client is happy, however once the wheels start to turn, there is a certain degree of resistance to the process. This is due to the fact that vendor management isn’t well understood or widely implemented, in the business world. You might not truly understand the advantages you will receive from vendor relationship management.
To help you understand its importance, we have outlined some key reasons why vendor management should be a top priority in your Printing Solutions business.
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