Terms and Conditions of Use of Green Office (Pty) Ltd. (“Green Office”) Website

  1. Acceptance the Use of Green Office (Pty) Ltd. Terms and Conditions

These Terms and Conditions regulate the relationship between you, the user of this Green Office website (the “Website”) and Green Office in respect of your use of the Website and any transactions effected between you and Green Office arising out of your use of the Website. Your access to and use of the Website is subject exclusively to these Terms and Conditions. You agree that you may and will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you full accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

  1. Advice

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

  1. Change of Use

Green Office reserves the right to:
3.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Green Office shall not be liable to you for any such change or removal; and
3.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

  1. Links to Third Party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Green Office is not responsible for the content or availability of any such sites.

  1. Copyright

5.1  All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Green Office or otherwise used by Green Office as permitted by law.
5.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use or to transact with Green Office. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Green Office. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
5.3  The use of automated systems or software to extract data from this Website or www.greenoffice.co.za (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written license agreement with Green Office which permits such third party access to Green Office’s price, stock and listing information.

  1. Disclaimers and Limitation of Liability

6.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2   Green Office will not be liable for any loss or damage whatsoever, whether direct, indirect or consequential (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3  Green Office makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Green Office if it is proven that it deliberately and maliciously sought to damage or cause harm to users of the Website or their assets or systems.

  1. Indemnity

You agree to indemnify and hold Green Office and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Green Office arising out of any breach by you of these Terms and Conditions, and/or any other liabilities alleged by you (or your employees, service providers and agents) to have arisen arising out of your direct or indirect use of this Website.

  1. Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa and you hereby submit to the exclusive jurisdiction of the South African courts.

Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via Zapper or PayFast. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account.

Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

  • Door-to-door Courier (via FastWay):

NOTE: Our Door-to-door Courier does not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. We currently do not ship to remote locations such as farms and mines.

How long will delivery take?
Typically, we will get the courier to collect your order within 24 hours (provided that you have paid and the funds have cleared). Delivery timeframes for pre-order items are as specified in product description. These timeframes are valid for business days, and take effect from the time your order payment reflects.

All packages are fully trackable and tracking numbers will be provided once your order has been shipped. If you are not in one of the major centres listed, delivery may take 1 or 2 days longer than the above specified times.

What happens if I don’t receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It is at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods and any replacement of the product will only be effected if damage is noted to the courier at the time of delivery.

Returns Policy

Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Green Office reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned unused and in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to Green Office are at your risk. Such products should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged or lost while being shipped to our offices, Green Office will not be liable for such loss or damage. It is recommended to insure any items that you send to us.

Replacements:
All products sold by Green Office are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order unless otherwise stated.

Should you have a faulty item, contact us and we will assist you by providing you with the details for the return process. In this case, you will be responsible for arranging the delivery of the faulty item back to Green Office, but Green Office will cover the return shipping costs back to you.

In the unlikely event that a product sold by Green Office is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.